In 2017, it is no news that with the increasing rise in technologies, going digital is the optimal route to attain success and longevity as a business or organization. Most organizations, businesses, and even government across Africa and the world have started to incorporate digital technologies in their business strategy. As a result, this has changed the face of many business operations, including the way customers interact with the business. Likewise, the public sector in many developed countries.
Digital in the broadest sense is any technology that connects people and machines with each other or with information. For some businesses, it is about the core technology. For others, it is a new way of interacting with customers. And for some, it represents a completely new way of doing business.
New technologies are shaping the way consumers interact with their ecosystems and is inadvertently changing consumers’ expectations of the society, including that of the government, as we move towards a more digital world. Government needs to look beyond the digitization of existing processes and services. They need to harness the power of digital technologies and data to transform their existing business model in order to meet the increasing appetite and expectations of the rising digital consumer by adopting new technologies in the way business is conducted.
Digital transformation is a central and increasingly strategic theme among Public Sectors across the world, with ever-increasing citizen’s expectation around delivering greater efficiency, offering better services to the public and exploiting a greater range of modern technologies. To help make this definition more concrete, we’ve broken it down into three attributes: Digital transformation is creating value at the new frontiers of the business world, creating value in the processes that execute a vision of customer experiences, and building foundational capabilities that support the entire structure.
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